Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to return it to us. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at candsfloraldesigns@yahoo.com. Please note that returns will need to be sent to the following address: Stockton business centre, 70 Brunswick St, Stockton-on-Tees TS18 1DW. 

You can always contact us for any return question at candsfloraldesigns@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please note, materials used are considered durable to moderate outdoor exposure. We recommend hanging wreaths on a door that has an overhang to protect it. Unfortunately, over time, as with anything left outside in the sun, materials may fade. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at candsfloraldesigns@yahoo.com.

 

Wreath Making Boards - Delivery, Returns & Damages

We're delighted to offer wreath-making boards created by English Wreath Designs and More through our website.

FULFILMENT & DELIVERY

When you purchase one of these wreath-making boards from our website, your payment and order will be processed by us. However, the board will be packed and dispatched directly to you by English Wreath Designs and More.

Please allow 5-8 business days for fulfilment and dispatch of your wreath-making board.

If your order contains other products from our shop, your wreath-making board will arrive separately from the rest of your order.

DAMAGED OR FAULTY BOARDS

Every board is carefully prepared and packaged before dispatch. However, if your board arrives damaged or faulty, please contact us as soon as possible after receiving your delivery.

Please provide:

Your order number

A description of the damage or fault

Clear photographs of the board and the packaging it arrived in

We will liaise with English Wreath Designs and More on your behalf and arrange an appropriate resolution, such as a replacement or refund where applicable.

Please do not return a damaged or faulty board without contacting us first.

RETURNS & CHANGE OF MIND

If you change your mind about your purchase, please contact us before returning your board so that we can provide you with the correct return instructions and return address.

Unless the board is faulty, damaged, or incorrectly supplied, the customer is responsible for the cost of returning the item.

Returned boards should be unused, in a resalable condition and, where possible, in their original packaging.

Once the return has been received and checked, any refund due will be processed through the original payment method